Ironclad Guarantees for Every Server Solution
Rest easy knowing your web infrastructure is backed by clear, actionable commitments.
When you trust us with your web server needs, you're not just getting software and support; you're getting a rock-solid promise. We understand that in the world of online presence, downtime costs money and lost opportunities. That's why our guarantee framework is built around transparency and accountability. We stand by the stability, performance, and security of every deployment, from a simple WordPress hosting environment to complex enterprise-level applications. Our guarantees cover everything from initial setup accuracy to ongoing operational uptime, ensuring that your investment is protected and your digital operations run without a hitch. We aim to build long-term partnerships, and that starts with trust, which is why we’ve laid out exactly what you can expect from us, every step of the way.
Our Core Guarantees
99.9% Uptime SLA
We guarantee your web servers will be operational 99.9% of the time, excluding scheduled maintenance windows that are announced 72 hours in advance. This translates to less than 43 minutes of unscheduled downtime per mon
30-Day Money-Back Policy
Not entirely satisfied within the first month? We offer a full refund on your initial service fees, no questions asked. This applies to new server deployments and managed service packages.
24/7/365 Expert Support
Our technical support team, located in our London operations center, is available around the clock to address any server-related issues. Expect a first response within 15 minutes for critical incidents.
Configuration Accuracy Pledge
Every server configuration we deploy is double-checked by a senior engineer to ensure it meets your specified requirements and industry best practices. Any discrepancies found within 7 days post-deployment will be rectif
Service Level Agreement (SLA) Tiers
| Standard SLA (Included) 99.9% uptime, 4-hour critical response | From £0/mo |
| Business SLA 99.95% uptime, 1-hour critical response, priority queue | From £49/mo |
| Enterprise SLA 99.99% uptime, 30-min critical response, dedicated account manager | From £199/mo |
Why Our Guarantees Matter
What clients say
«The 99.9% uptime guarantee isn't just a number; our site has been consistently live, even during peak traffic. It's a huge relief for our e-commerce business.»
Sarah M., Online Retailer«When we had a configuration question, support was on it immediately. Their guarantee of quick response is absolutely true.»
David L., Tech Startup CTOFAQ
What happens if you don't meet the uptime guarantee?
For any month where we fall below the guaranteed uptime percentage, we provide service credits based on the severity and duration of the downtime, as detailed in your specific SLA agreement.
Does the 30-day money-back guarantee apply to all services?
It applies to initial setups of dedicated servers, VPS, and managed hosting plans. Custom software development or third-party license fees are excluded.
How do I claim a service credit?
If you believe an SLA violation has occurred, simply open a support ticket within 7 days of the incident, and our team will review the logs and apply appropriate credits to your next invoice.
Contact us
Leave a request and we will get back to you.